Go Figure - iGo360 User Guide

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Frequently Asked Questions

List of the most Frequently Asked Questions:

Employees & Users

Create and Manage Security Profiles
Add, Delete and Manage Employees and Users

Member Statuses

What is Member Status?
Manually Change Status

Add, Edit, Delete Inventory Items in OE & Club Tiers
Track Inventory Items (To be Notified for Reorder)

Credits and Referral Credit

Add Credit to Member's Account - Note: NOT a Refund
Set up Referral Credit
Auto Apply Credit to Next Bill

iGo360 Utility Installation

Install/Configure iGo360 Utility to Record Attendance, Control Door/Desk Scanner, and MagTek Credit Card Reader

Send Mass Messages (Email only, SMS Blast at an Additional Cost)
View Notification History

Attendance Based Insurance Programs

Set Up and Manage Insurance Based Programs
Export Attribute Attendance Report

OE - Changing Membership Prices

Batch Change and Individual Price Changes for Existing Members
Change Memberships Prices for Future Sales

PAY NOW Link to Pay Online

Send a Link to Members with a Balance Due
Set Up Email Notifications to Include the Pay Now Link

Adding Attendance for a Member

Add Missing Attendance to a Member Record

Terminations with Notice

Handle Terminations with 30-Day Notice

Credit Card Service Fee

Charge a Fee Additional to Member Dues

Assign or Change an Employee or User Password

Don't see your question?

Call tech support at (281)-207-0007 or email us at support@igofigure.com for assistance

Support Hours: 7 am - 7 pm CST